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Frequently Asked Questions

What is Sendah Pinoy?
Sendah Pinoy is the "Better Way to Send" for the Overseas Filipino Workers. We have listened to all your tragic stories about your hard-earned remittances not being used properly and in partnership with leading institutions, we have launched an online sending service to ensure that your hard-earned remittance is put to good use.

What are the requirements needed to use the Sendah Pinoy service?
All you need is to register for an account with Sendah Pinoy and fund your account using our various convenient funding methods.

How do I use the Sendah Pinoy service?
You must have a funded Sendah Pinoy Account in order to use the services offered: Shop & Send, Send Load, Send Flowers, Send eGC, and Pay Bills.

How can I fund my Sendah Pinoy Account?
You can fund your Sendah Pinoy Account through our various cash-in partners. Log in to your account and click on the Add Funds button to see the available funding options and the corresponding instructions. For your convenience, please ensure you verify your accounts prior to your Sendah Pinoy transaction.

How long does it take to fund my Sendah Pinoy Account?
Your Sendah Pinoy Account may be credited from one (1) to three (3) days from the date you made your actual funding subject to the conditions of the method you selected.

Can I send items to multiple delivery addresses in one order?
You can only send items to one delivery/mailing address per order per transaction only. You will need another transaction to send to another delivery address.

Where can I view my past transactions?
Your transactions are recorded in your account's transaction history page. You may also monitor the progress of your transactions through the said page.

Does Sendah Pinoy offer COD (Cash on Delivery)?
Yes. You can order certain items on Sendah Pinoy and you can pay for it later via COD. Clicking on a product page will show if said item is available for COD.

How do I send load?
To send load, provide the prepaid mobile number of your recipient and choose the denomination you want to send. Make sure your intended recipient's number is currently active to avoid cancellation of the transaction.

How will I know if the load is sent?
Once we receive system confirmation from the Philippine mobile carrier that prepaid load was sent to your recipient's designated mobile number, we will notify you of this fact through your registered email address.

How long before the recipient gets the load?
The recipient will get the load within a few seconds to two (2) minutes after you complete the transaction. However, delays may be encountered if there is heavy traffic in your recipient's mobile network or during system maintenance. In such cases, your transaction will be queued for retry, and once the mobile network's prepaid system is restored, load credits will be sent. You will be charged only once per transaction no matter how many times it is retried. If the transaction could not be completed within 24 hours, it will be cancelled and the full amount will be credited back to your wallet.

What are the available load denominations and their corresponding validity?

What if the mobile number I sent load to is no longer active?
If the mobile number that you are trying to top up is no longer active, your transaction will be cancelled and you will be refunded for the full amount.

Which networks are supported by the Send Load service?
The Sendah Pinoy Send Load service is available for Smart (Smart Buddy, Smart Bro, Talk 'N Text and Addict Mobile Prepaid), Globe (Globe Prepaid, Globe Muzta and Touch Mobile) and Sun Cellular.

How do I send flowers?
To send flowers, select the package you want to send as well as your recipient's delivery address and contact information. If you want to have the flowers delivered on a particular date, you may indicate so in the special instruction field during checkout.

Where do you deliver?
We deliver flowers to almost all areas in the Philippines. Please note that our delivery schedule for Metro Manila is from 11:00AM onwards Monday to Saturday and Tuesday to Saturday in the provinces.

How much are the rose packages and shipping charges?
The price of rose packages depends on the amount of roses and the delivery date. For example, roses are usually priced higher by flower suppliers during the Valentine's season. We have no shipping charges for Flower deliveries.

How does a rose package look like?
We deliver your roses with individual floral tubes, wrapped in clear floral cellophane and in a specially designed gift box to guarantee its freshness. A greeting card is enclosed with your computerized notes on it plus a bookmark with rose care tips.

Can I send flowers during Holidays?
Yes. For major occasions, such as Valentines, Mother's Day, Christmas and New Year's Day, a special cut-off period will apply to ensure timely delivery of your orders. During these peak seasons, you would have to order your flowers earlier than usual. But don't worry, we'll put prior notice on our Send Flowers webpage.

How would I know that my order has been successfully delivered?
You will be notified thru your Sendah Pinoy registered email address once successfully delivered.

What if my recipient is unavailable at the date and place of delivery?
It would be better for you to ensure that your recipient is available on the specified delivery date. But if she/he is not available at the time of delivery, your recipient can authorize a person to receive the order on her/his behalf.

What if my recipient was unable to receive the order?
You can send us an email at support@sendahpinoy.com so that our Representative can investigate the status of your order.

Can I cancel my flower Order?
Yes, an order can be cancelled three (3) days before your specified delivery date. You can send us an email at support@sendahpinoy.com.

Will I have a full refund if my flower order was cancelled?
Yes, but only if:

  • The cancellation was requested three (3) days prior the scheduled delivery date.
  • Your order was cancelled due to bad weather or delivery area is not passable.

What if the flowers I sent is refused by the recipient?
If the recipient refuses to accept the package or in case the address you specified is found incorrect in the course of delivery, we will notify you via email. This transaction, however, is considered fulfilled and entitles us to the full amount of the transaction.

Are the medications in your product list branded or generic?
Our product list includes both generic and branded medicines.

What are generic medicines?
Generic drugs are equivalent of branded medicines that have exactly the same active substance, dosage, indications, therapeutic effects, side effects, route of administration, safety, and strength as the innovator drug.

What are the differences between generic and branded medicines?
The brand name is the trademark or trade name of the medicine given by the manufacturer for its identification. Sometimes, generic versions of a drug have different colors, flavors, or combinations of inactive ingredients than the original medications.

Are generic drugs the same as branded medicines?
Yes, generic medicines are the same as the brand name drugs. They have the same active ingredient, intended for use, route of administration, adverse reactions, contraindications and therapeutic effect.

Where do you get your supplies of generic medicines?
All of our generic drugs are sourced from legitimate suppliers and distributors.

Are generic medicines substandard or made from inferior quality?
No, it is not true that generic drugs are inferior in quality than that of branded medicines. FDA applies the same standards for all drug manufacturers that produce both branded and generic medicines.

Are the generic medicines that you carry approved by FDA?
Yes, all of our generic drugs are registered and approved by FDA and sourced from legitimate suppliers and distributors.

How much is the delivery charge?
The delivery charge varies depending on the volume of purchase and the selected address of the delivery.

How long will it take for my beneficiary to receive the drugs that I ordered?
It will take 1-2 days for Metro Manila and it may take 3 to 5 days for areas outside of Metro Manila

What is the return policy for medicines?
Since medicines are considered perishable, we do not accept returns.

Can I suggest a medicine for you to carry?
Yes. You can email us at support@sendahpinoy.com and include the generic name and brand name, if applicable, dosage and administration of the medicine.

Is there a minimum order in purchasing medicines?
None, but please take note that there will be a minimum delivery cost depending on the destination.

What are the expiration dates of your medicines?
The expiration of the medicines we carry is marked on its packaging.

Does Sendah Pinoy offer COD (Cash on Delivery)?
Yes. You can order certain items on Sendah Pinoy and you can pay for it later via COD. Clicking on a product page will show if said item is available for COD.

Cash on Delivery is available within the following areas:

Aklan
Kalibo City: all barangays.

Antique
San Jose: all barangays.

Capiz
Roxas City: all barangays.

Camiguin Island
Catarman: Alga, Bonbon, Bura, Catibac, Compol, Lawigan, Liloan, Looc, Mainit, Manduao, Panghiawan, Poblacion, Santo Nino, and Tangaro. Guinsiliban: Butay, Cabuan, Cantaan, Liong, Maac, North Poblacion, and South Poblacion Mahinog: Benoni, Binatubo (Binaliwan), Catohugan, Hubangon, Owakan, Poblacion, Puntod, San Isidro, San Jose, San Miguel, San Roque, Tubod, and Tupsan Pequeno Mambajao: Agoho, Anito, Balbagon, Baylao, Benhaan, Bug-ong, Kuguita, Magting, Naasag, Pandan, Poblacion, Soro-soro, Tagdo, Tupsan, Yumbing, and Umycco Sagay: Alangilan, Bacnit, Balite, Bonbon, Bugang, Cuna, Manuyog, Mayana, and Poblacion

Cebu City
Mandaue, Cebu City, Lapu-lapu, Talisay, Mactan, and Consolacion

Davao del Sur
Davao City: Poblacion 1-40, Bangkal, Bucana, Catalunan Pequeno, Catalunan Grande, Ma-a, Matina Aplaya ,Matina Pangi, Matina Crossing, Talomo Proper, Agdao Proper, Centro (San Juan), Gov. Paciano Bangoy, Gov. Vicente Duterte, Kap. Tomas Monteverde, Sr., Lapu-Lapu, Leon Garcia, Rafael Castillo, San Antonio, Ubalde, Wilfredo Aquino, Buhangin Proper, Pampanga, Sasa, Vicente Hizon Sr.a, Bago Oshiro, Mintal and Ulas.

Iloilo
Iloilo City proper, Lapaz , Jaro, Molo, Arevalo, and Mandurriao.

Lanao del Norte
Iligan City: Buruun, Canaway, Dalipuga, Del Carmen, Fuentes, Hinaplanan, Kalubihan, Kiwalan, Lambaguhan, Luinab, Mahayahay, Maria Cristina, Palao, Poblacion, Pugaan,San Miguel, San Roque/Barinaut, Santa Elina, Santa Felomina, Santiago, Saray, Suarez,Tambo/Bayug, Tibanga, Tipanoy, Tominobo, Tubod/ Rosario Highway, Ubaldolaya/Noria, and Villa Verde.

Leyte
Tacloban City, Palo, Tanauan, Tolosa, Burauen, Dulag, Sta. Fe, Babatngon, Basey-Samar, Ormoc City, Albuera, and Kananga.

Misamis Oriental
Cagayan de Oro City: Bonbon, Bayabas, Patag, Bulua, Iponan, Kauswagan, Carmen, Canitoan, Balulang, Macabalan, Puntod, Consolacion, Camaman-an, Nazareth, Lapasan, Cugman, F.S. Catanico, Tablon, Agusan, Macasandig, Bugo, Puerto, Gusa, and Barangay 1-40.

Metro Manila
Manila, Makati, San Juan, Mandaluyong, Quezon City, Taguig, Paranaque, Pasay, Pasig, Las Pinas, Caloocan, Malabon, Navotas, , Muntinlupa, and Valenzuela.

Negros Occidental
Bacolod City: Alijis, Banago, Barangay 1-41 (Poblacion), Bata, Cabug, Estefania, Felisa, Granada, Handumanan, Mandalagan, Mansilingan, Montevista, Pahanocoy, Punta Taytay Singcang-Airport, Sum-ag, Taculing, Tangub, Villamonte and Vista Alegre.

Negros Oriental
Dumaguete City: Barangay 1-8, BAGACAY, BAJUMPANDAN ( WITH HABBITAT-1 ,2, 3, 4 ), BALUGO ( WITH HABITAT- 1, 2 ), BANILAD, BANTAYAN, BATINGUEL ( LOWER ), BATINGUEL ( UPPER ), BUNAO, CADAWINONAN, CALINDAGAN, CAMANJAC ( LOWER ), CAMANJAC ( UPPER ), CANDAU-AY, CANTIL-E ( LOWER ), CANTIL-E ( UPPER ), DARO, JUNOB ( NORTHERN ), JUNOB ( SOUTHERN ), LOOC, MANGNAO, MOTONG, PIAPI, PULANGTUBIG, TABUCTUBIG, TACLOBO, TALAY ( LOWER )TALAY ( UPPER ), LOWER LUKE WRIGHT, UPPER LUKE WRIGHT ,RIZAL BLVD., PINILI, LOCSIN, SAN JOSE ,SAN JOSE EXT., COLON ,COLON EXT., CERVANTES,CERVANTES EXT., SAN JUAN, SANTA CATALINA, PERDICES, HIBBARD AVE., SILIMAN AVE., SILIMAN AVE. EXT., NOBLEFRANCA, KATADA, BURGOS, TAFT, LIBERTAD, MECIANO ROAD, GOMEZ, EFIPANIO SURBAN, DIEGO DELA VENA, CERIACO ESPINA ,LARENA DR., NORTH ROAD, SOUTH ROAD, BY PASS ROADVALENCIA ROAD, EAST L. ROVIRA ROAD, WEST L. ROVIRA ROAD, JOJO MAGBANUA, SILVERIA DR., FLORES AVE., E.J. BLANCO, E.J. BLANCO EXT., MABINIMARIA CRISTINA, GEORGE SY, and SAN LORENZO.

Pampanga
Pampanga: all barangays.

Pangasinan
Alaminos: all barangays. Dagupan: all barangays. Urdaneta: all barangays.

Rizal
Cainta, Taytay, Antipolo, San Mateo and Rodriguez

Tarlac
Tarlac City: all barangays.

Zamboanga del Sur
Kananga, Abong-abong, Pasonanca, Luyahan, Sta. Maria, Governor ramos, San roque, Cabatangan lower, cabatangan upper, Tumaga, Lunzuran, Guiwan, Tetuan, Putik, Divisoria, Boalan, Zambowood, Culianan, Mercedes, Taluksangay, Tugbungan, Talon-talon, Mampang, Sta catalina, Sta Barbara, Lustre, Baliwasan, San jose gusu, Lower calarian, Upper calarian, Governor camins, Sinunuc, Kawit, Pitogo, Recodo, Ayala, Talisayan, Tulungatung, San ramon, Labuan, Governor lim st., Valera st./ carmen st., Rizal st., Thomas Claudio st., Pilar st., Calixto st., Zaragoza st., Alano st., C. lorenzo st., Corcuerra st., Nunez st., I. Magno st., Mayor Jaldo st., Buena Vista st., Alejo alvarez st., R.t lim boulevard, Orendain st., Briliante st., Climaco st. and Sevilla st.